Privacy

Privacy and Cookie Policy

We may collect personal information only to the extent necessary and through appropriate and fair means in the following situations:

• At the time of membership registration (name, email address, IP address, device information, log information, cookies, etc.)
• At the time of inquiries (name, email address, inquiry details)

Collected personal information is used for the following purposes:

• Membership registration and identity verification
• Provision and operation of member services
• Responding to inquiries
• Analysis for service improvement
• Notifications regarding the Terms of Use and other important notices

We will obtain your consent before using your information for any purpose not listed above.

a. Establishment of Basic Policy

The operating company has established a personal information protection policy to ensure the proper handling of personal data, including compliance with applicable laws and guidelines and the establishment of a contact point for inquiries and complaints.

b. Development of Internal Rules

The operating company designates persons responsible for and in charge of handling personal data and establishes internal rules governing each stage, including collection, use, storage, provision, and deletion or disposal.

c. Organizational Security Measures

The operating company appoints a “Personal Information Manager” to serve as the person responsible for handling personal data. It also establishes an internal management structure, including responsible managers at each organizational level. Internal rules are maintained, and a continuous management system is implemented. The scope of personal data handled by employees is clearly defined, and a reporting system is established to notify responsible persons in the event of actual or suspected violations of laws or internal rules.

d. Human Security Measures

The operating company provides regular training to employees regarding the proper handling of personal data.

e. Physical Security Measures

The operating company manages areas where personal data is handled, controls entry and exit of authorized personnel, and restricts equipment brought into such areas to prevent unauthorized access to personal data.

f. Technical Security Measures

The operating company implements access controls to information systems handling personal data, identification of users, measures to prevent unauthorized access, encryption and password protection, and monitoring of information systems to prevent data leakage.

g. Understanding of External Environment

When handling personal data in foreign countries, the operating company takes necessary security measures after understanding the legal systems related to personal data protection in those countries.

We do not provide personal information to third parties except in the following cases:

• When we have your consent
• When required by law

The operating company can outsource all or part of the handling of personal data to the service provider or other contractors to the extent necessary for service provision. In such cases, the operating company properly selects contractors, enters into appropriate agreements, and exercises necessary supervision.

Requests for disclosure, correction, suspension of use, or deletion of personal data held by the operating company from the individual or their representative are accepted via email or the inquiry form. Upon receiving a request, identity verification (and verification of authority in the case of a representative) must be conducted. Responses are provided free of charge, generally within approximately two weeks.

We use strictly necessary cookies as required for the provision of the website. Analytical cookies are used only with the user’s consent. If you do not consent to the use of cookies, you can disable cookies through browser settings; however, some features may not function properly.

（１）Strictly Necessary Cookies

• Used to provide essential functions such as login features.

（２）Performance and Analytics Cookies

• Used to understand usage conditions, analyze errors, and improve content.
• These cookies are enabled only when user consent is obtained and are not used prior to such consent. Users can withdraw consent or change settings at any time.
• Tools such as Google Analytics may be used.
  Opt-out for Google Analytics：https://tools.google.com/dlpage/gaoptout

You can allow or refuse the storage of cookies through browser settings. Please refer to the “Settings” or “Options” menu of your browser for instructions.

For users residing in the European Economic Area (EEA), personal data is processed based on the following legal grounds:

• Consent (GDPR Article 6(1)(a))
• Performance of a contract or steps prior to entering into a contract (Article 6(1)(b))
• Compliance with legal obligations (Article 6(1)(c))
• Legitimate interests (Article 6(1)(f))
  Including prevention of unauthorized use and service improvement.

As we are based in Japan, personal data may be transferred outside the EEA. Such transfers are carried out with appropriate safeguards or based on one of the following conditions:

• Explicit consent of the individual
• Necessity for the performance of a contract
• No undue infringement of the rights and freedoms of the individual

Personal data is retained only for the period necessary to achieve the purposes of use and for the period required by applicable laws. Data is retained while a membership account exists and is deleted after withdrawal, except where retention is required.

Users residing in the EEA have the following rights:

• Access to personal data
• Rectification and erasure
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent
• Lodging a complaint with a supervisory authority

Users wishing to exercise these rights should contact us.

For inquiries regarding privacy, please contact the following or use the inquiry form: a. Operating Company

a. Operating Company

Company Name: Shinwa Agency Co., Ltd.

Personal Information Manager: Noriyoshi Ohara, Administration Department

Address: 7th Floor, Yamato Building, 1-5-16 Awaza, Nishi-ku, Osaka, Japan

Contact: Email [ohenro@shinwa-agency.co.jp]

b. Service Provider

Company Name: Konnichi Hello Co., Ltd.

Address: 3-2-10-1106 Tsukiji, Chuo-ku, Tokyo, Japan

Contact: Email [info@konnichihello.co.jp]